field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<p> METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.</p><p> At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.</p><h1> Head of Sales Excellence (m/f/d) <br> Full-time</h1><h2> Job Description</h2><p> As our Head of Sales Excellence (m/f/d) you are responsible for driving the implementation of the commercial strategy &amp; processes aligned with the score strategy within the respective country clusters. This role focuses on executing key commercial projects to ensure sustainable business growth and operational excellence.</p><h2> Key Responsibilities</h2><ul> <li>  Research: Evaluate market and business insights and translate them into concrete actions that support strategic sales objectives. </li> <li>  Communication: Communicate clear, compelling messages to internal and external stakeholders, ensuring alignment on priorities, progress, and objectives i.e. FSD Steering Team. </li> <li>  Organization: Structure and prioritize multiple sales management activities and projects, while actively designing, optimizing, and ensuring excellence in sales processes to maximize efficiency and deliver results against defined goals. </li> <li>  Leadership: Provide strategic guidance and advisory support to country Heads of Sales, ensuring alignment with overarching goals, driving successful execution of commercial initiatives, and following up on progress and outcomes — all through strong influence and collaboration, without direct line management authority. </li> <li>  Problem-Solving: Identify commercial and operational challenges proactively and implement effective, data-driven solutions that support business growth. </li> <li>  Teamwork: Collaborate closely with cross-functional teams to ensure seamless execution of sales strategies and commercial projects across the cluster. </li> <li>  Creativity: Drive innovation by developing new approaches and creative solutions that enhance customer engagement and optimize commercial success </li></ul><h2> Qualifications</h2><ul> <li>  Bachelor's degree in Business Administration or equivalent. </li> <li>  At least 5 years of experience in leading sales teams, including disciplinary leadership duties. </li> <li>  Extensive hands-on experience in the Commercial area within an internationally operatingcorporation. </li> <li>  Proven track record in leading large-scale projects with strategic relevance for the overall organization. </li> <li>  Proven national sales responsibility with accountability for achieving country-wide commercial targets. </li></ul><h2> Additional Information</h2><p> What we offer</p><ul> <li>  Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays. </li> <li>  Training: A comprehensive training offer via our own training center or externally. </li> <li>  Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. </li> <li>  Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events. </li> <li>  Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies. </li> <li>  Comfort: Good transport connections, free parking spaces, JobBike. </li> <li>  Company pension plan: You will receive a contribution to your company pension. </li> <li>  Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees. </li></ul><p> I'm interested</p><p> METRO <br> Schlüterstraße <br> 40235 Düsseldorf-Stadtbezirk 2 <br> Germany</p>

Head of Sales Excellence (m/f/d)

<h2> <h1>  Global Process Analyst Customer Service (m/w/d) </h1> <br> ?? Location: Duisburg | ?? Full time | ?? HAVI Logistics GmbH</h2><h3> Become a part of our team</h3><p> HAVI is a global, privately owned company focused on innovating, optimizing and managing the supply chains of leading brands. Offering services in marketing analytics, packaging, supply chain management and logistics, HAVI partners with companies to address challenges big and small across the supply chain, from commodity to customer. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI's supply chain services are complemented by the customer engagement services offered by our affiliated company The Marketing Store. For more information, please visit HAVI.com.</p><p> We are hiring a Global Process Analyst Customer Service (m/w/d) for our office in Duisburg.</p><p> This is a strategic individual contributor role (staff position) within the Finance organization. The role has no direct team responsibility but offers strong cross-functional exposure and influence. The focus is on driving standardization, process improvement, and service excellence in customer-related operations.</p><h3> Your Tasks</h3><ul> <li>  Analyze end-to-end processes to drive standardization, improve efficiency, and enable automation. </li> <li>  Centralize and maintain all customer agreements across markets; identify synergies and areas for improvement. </li> <li>  Define standard terms and service definitions for offerings; highlight non-standard requests in the Service Catalogue. </li> <li>  Review and document customer-specific SOPs; identify and address cost-driving deviations from standard processes. </li> <li>  Ensure quality and consistency in operational reporting. </li> <li>  Provide analytical support for underperforming markets and strategic projects. </li></ul><p> Strategy &amp; Process Development</p><ul> <li>  Design and implement global best practices in customer service. </li> <li>  Support development of short- and long-term strategies. </li> <li>  Define and track KPIs, benchmark performance within HAVI and the wider logistics industry. </li> <li>  Specify ERP capabilities required to support best-in-class customer service processes. </li> <li>  Cross-Functional Collaboration &amp; Governance </li> <li>  Enhance collaboration across departments and improve customer service effectiveness. </li> <li>  Manage key projects focused on standards, safety, and service culture. </li> <li>  Serve as the key contact for order management and customer service-related requests – including scoping, prioritization, and impact assessment. </li> <li>  Coordinate global and regional meetings for Customer Service leadership. </li> <li>  Participate in the rollout of global initiatives and ensure successful execution. </li> <li>  Act as process owner for parts of the Order-to-Cash (O2C) process (e.g., order and claim management). </li></ul><p> Cost &amp; Performance Focus</p><ul> <li>  No direct cost or budget responsibility. </li> <li>  Support efficiency targets such as orders processed per FTE and improvements to the Perfect Customer Order KPI (touchless, accurate, claim-free orders). </li></ul><p> Process &amp; Systems Responsibility</p><ul> <li>  Translate business needs into IT requirements and follow through implementation. </li> <li>  Maintain process documentation using BIC (GBTEC) and publish materials via Talent LMS. </li> <li>  Monitor key performance indicators and drive action plans in collaboration with markets. </li> <li>  Deliver analytical support as needed for specific projects or underperforming regions. </li></ul><h3> Your Profile</h3><ul> <li>  Bachelor's or Master's degree in Business Administration, Supply Chain, Process Management or a similar field </li> <li>  Residence and valid work permit for Germany are required </li> <li>  Relevant certifications (e.g. SAP, Six Sigma, BPMN) are a plus </li> <li>  Several years of experience in customer service, process management or customer relations </li> <li>  Experience in international and cross-cultural projects, especially in standardization and process rollout </li> <li>  Strong analytical skills along the Order-to-Cash process; able to identify automation and efficiency opportunities </li> <li>  Able to balance strategic thinking with timely, high-quality execution – in line with our "Deliver the Promise" approach </li> <li>  Hands-on, value-driven and pragmatic work style </li> <li>  Fluent English skills and solid German knowledge </li> <li>  Willing to travel internationally </li></ul><h3> Are you a good match for this Job?</h3><p> Please submit an online application with your salary expectations and an indication of your earliest starting date.</p><p> ?? Havi Logistics GmbH, 47228 Duisburg</p>

Global Process Analyst Customer Service (m/w/d)

<h1> SAP Ariba Solution Architect (m/f/d) <br> Full-time</h1><h2> Company Description</h2><p> METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.</p><p> At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.</p><h2> Job Description</h2><p> The main objective of LUCA program is to successfully upgrade METRO’s Finance to SAP S/4HANA and SAP Ariba to ensure business continuity and avoid security and compliance risks. The LUCA program is, in addition, a critical enabler of METRO’s strategy to achieve standardization, harmonization, and centralization.</p><p> Within the LUCA program, the SAP Ariba Solution Architect is a specialized role focusing on the technical aspects of implementing SAP Ariba solutions to optimize indirect procurement processes within an organization. This role requires a good understanding of SAP Ariba modules, such as SAP Ariba Sourcing, SAP Buying and Invoicing, Guided Buying and Invoice Management and, particularly, a deep hands-on experience on the integration between SAP Ariba and S/4 HANA as well as the supplier integration capabilities within Commerce Automation.</p><h2> Key Responsibilities</h2><ul> <li>  Act as the technical lead for SAP Ariba rollouts and enhancements </li> <li>  Review initial requirements against current business processes to identify gaps or opportunities for improvement </li> <li>  Provide advice on integration implementation approaches and their implications, </li> <li>  Support the process leads and process owners by offering insights on integration architectural decisions and their alignment with business needs </li> <li>  Oversee the configuration of Cloud Integration Gateway </li> <li>  Support in the usage of API’s for data exchange with SAP Ariba </li> <li>  Support the technical onboarding of suppliers on the Ariba Network </li> <li>  Oversee the technical configuration of SAP Ariba modules, including approval workflows, document numbering, interface settings, etc. </li> <li>  Support the data migration on the migration of master and transactional data </li> <li>  Support the various test phases including defect resolution </li> <li>  Support the deployment activities, including hypercare </li> <li>  Support the Service Management by reviewing incidents and request for changes </li> <li>  Drive the adoption of IT Security Standards and IT Audit action plans. </li></ul><h2> Qualifications</h2><ul> <li>  Bachelor’s degree in Computer Science, Information Systems, or related field </li> <li>  8+ years of hands-on technical experience with SAP Ariba, with strong knowledge of Commerce Automation and API-based integration </li> <li>  Hands-on experience with Ariba integration methods: CIG, APIs, IDocs, Web Services, or middleware tools (e.g., SAP PI/PO, BTP) </li> <li>  Proficiency in Ariba Network configuration and document mapping (orders, order confirmations, ship notices, service entries, and invoices) </li> <li>  Familiarity with SAP ERP (S/4HANA or ECC) procurement modules (SAP MM and Master Data) </li> <li>  Experience in implementing or supporting one or more Ariba modules: Sourcing, Contracts, Buying, Invoicing, Commerce Automation </li> <li>  Understanding of SAP Ariba network configurations and master data flow, </li> <li>  Strong analytical, troubleshooting, and communication skills </li> <li>  Excellent command of English (written and spoken) </li> <li>  Ability to travel is required </li></ul><h2> Additional Information</h2><ul> <li>  Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays. </li> <li>  Training: A comprehensive training offer via our own training center or externally. </li> <li>  Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. </li> <li>  Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events. </li> <li>  Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies. </li> <li>  Comfort: Good transport connections, free parking spaces, JobBike. </li> <li>  Company pension plan: You will receive a contribution to your company pension. </li> <li>  Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees. </li></ul><p> I'm interested</p><p> METRO <br> Metro-Straße 1 <br> 40235 Düsseldorf <br> Germany</p>